FAQ

Q: How can I place an order on Koseli Mart Sendai?

A: Placing an order on Koseli Mart Sendai is easy. Simply follow these steps:

1. Visit our website at [koselimartsendai.com]
2. Browse through our wide selection of grocery products
3. Click on the desired items to add them to your cart
4. Once you have finished shopping, proceed to the checkout page
5. Provide the required information, including your delivery address and preferred payment method
6. Review your order summary and click “Place Order” to complete the purchase

Q: What are the available payment options?

A: Koseli Mart Sendai accepts multiple payment methods for your convenience, including:

• Credit and debit cards
• Cash on Delivery
• Bank transfers

Q: How long does it take to deliver the order?

A: Our delivery time may vary depending on your location and the availability of products. Typically, we strive to deliver orders within 2 business days. You will receive a confirmation email with the estimated delivery date once your order is placed.

Q: Can I track the status of my order?

A: Yes, you can track the status of your order by logging into your Koseli Mart Sendai account. Once your order is dispatched, you will receive a tracking number via email. Use this tracking number to monitor the progress of your delivery.

Q: Do you offer international shipping?

A: Currently, we only offer shipping within Japan. We do not provide international shipping services.

Q: Is there a minimum order requirement?

A: No, there is no minimum order requirement. You can order as much or as little as you need.

Q: Can I change or cancel my order?

A: We strive to process orders quickly for prompt delivery. Therefore, changes or cancellations may not be possible once the order is placed. Please contact our customer support team for assistance.

Q: What should I do if I receive damaged or incorrect items?

A: If you receive damaged or incorrect items, please contact our customer support team within 2 days of delivery. We will assist you in resolving the issue and arranging for a replacement or refund.

Q: Are the prices on Koseli Mart Sendai inclusive of taxes?

A: Yes, the prices displayed on Koseli Mart Sendai include all applicable taxes.

Q: Can I return products if I change my mind?

A: We accept returns if you change your mind within 1-2 days of receiving the product. Please ensure that the item is unused, in its original packaging, and accompanied by the receipt or proof of purchase. Contact our customer support team to initiate the return process.

Q: How can I contact your customer support team?

A: You can reach our customer support team by phone/email/live chat during our business hours, which are listed on the websites on Contact Page . We are here to assist you with any inquiries or concerns you may have.

Q: Are my personal and payment details secure?

A: Yes, we take the security and privacy of your personal and payment information seriously. We implement industry-standard security measures to protect your data during transmission and storage. Our website is secured with SSL encryption to ensure secure communication.

Q: Can I add items to an existing order?

A: Unfortunately, once an order is placed, we cannot modify or add items to it. We recommend placing a new order for any additional items you wish to purchase.

Q: Do you offer discounts or promotions?

A: Yes, we occasionally offer discounts, promotions, and special offers. Stay updated by subscribing to our newsletter or following us on social media to receive notifications about our latest deals.

Q: Can I provide delivery instructions for my order?

A: Yes, during the checkout process, you can provide specific delivery instructions in the designated field. Our delivery personnel will do their best to accommodate your instructions.

Q: Are all products on Koseli Mart Sendai in stock?

A: While we strive to maintain accurate stock information, occasionally, certain products may be temporarily out of stock. If an item you ordered is unavailable, we will notify you and provide options such as a replacement or a refund.

Q: Can I make changes to my delivery address after placing the order?

A: Changes to the delivery address may be possible before the order is dispatched. Please contact our customer support team as soon as possible to request any necessary modifications.

Q: Can I use coupons or promotional codes?

A: Yes, you can use valid coupons or promotional codes during the checkout process to avail of discounts or special offers. Make sure to enter the code correctly to apply the discount.

Q: Do you offer bulk or wholesale purchasing?

A: Sorry, we don’t provide bulk or wholesale purchasing options now.

Q: Can I find organic or gluten-free products on Koseli Mart Sendai?

A: Yes, we offer a wide range of organic and gluten-free products to cater to various dietary preferences and requirements. You can find these products by using the provided filters or searching for specific keywords.

Q: Are the product images on the website accurate?

A: We strive to provide accurate and high-quality product images on our website. However, please note that due to factors such as monitor settings and lighting conditions, there may be slight variations in the actual appearance of the products.

Q: Can I leave a review or rating for products?

A: Yes, we encourage our customers to leave reviews and ratings for the products they have purchased. Your feedback helps us improve our product selection and assists other shoppers in making informed decisions.

Q: Do you have a satisfaction guarantee?

A: Yes, we are committed to providing customer satisfaction. If you are not satisfied with your purchase, please contact our customer support team, and we will work to resolve the issue and ensure your satisfaction.