Refund and Returns Policy

1. Returns

1.1. Eligibility: We accept returns for products within 2 days from the date of delivery. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
1.2. Return Process: To initiate a return, please contact our customer support team at [koselimartsendai@gmail.com] or [080-1359-2030]. Provide your order number and a detailed reason for the return. Our team will guide you through the return process.
1.3. Return Shipping: You will be responsible for the shipping costs associated with the return, unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid shipping label or arrange for pickup.
1.4. Refunds: Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, the refund will be processed within 2 days, and a credit will be applied to your original payment method.

2. Exchanges

2.1. Eligibility: We currently do not offer direct exchanges. If you wish to exchange a product, you will need to follow the return process as outlined above and then place a new order for the desired item.

3. Damaged or Defective Items

3.1. Inspection upon Delivery: Please thoroughly inspect your order upon delivery. If you receive a damaged or defective item, please contact our customer support team immediately. We may request photographic evidence to assess the issue and provide an appropriate resolution.

4. Contact Us

If you have any questions or concerns about our refund and return policy, please contact our customer support team at koselimartsendai@gmail.com or 080-1359-2030. We will be happy to assist you.